J330SWEETZ IS NOT RESPONSIBLE FOR MELTED PRODUCTS AS WE OFFER ICE PACKS AND INSULATION BUBBLE WRAP FOR $6
If your order was marked as delivered and you did not receive it a claim can filed with USPS as all packages have insurance.
If a refund is requested their will be a 15% restocking fee for the lost product to J330Sweetz
If a problem has occurred with your order with 3 business days of delivery proof is required to solves the issue. If more than 3 business days have passed from delivery date we can no longer help the situation.
If you have any other questions feel free to contact us